Why automate business processes?
Business process automation with artificial intelligence is no longer the exclusive domain of corporations with their own R&D departments. Models from providers such as Anthropic or OpenAI are now available through an API - the entry cost isn’t millions in infrastructure, it’s deploying one agent against one concrete process.
The difference versus classic integrations or RPA is simple: an AI agent doesn’t need rigid “if field X, then do Y” rules. It handles ambiguity - reading an email written however someone chose to write it, understanding conversational context, pulling data out of a document that has no fixed template. That opens up automation for processes nobody could ever lock into a script before.
For our clients, the trigger is rarely a one-off project - it’s usually growth outpacing the team. Instead of hiring another person for repetitive work, they deploy an agent that takes over one process and runs it without gaps.
What should you automate first?
Customer service
Our Customer Care Specialist (e-Konsultant) answers questions on the website and across social media, knowing the company’s product catalog and pricing by heart. In practice, that means the customer gets a reply in seconds, at any hour - and hot leads go straight to the sales team instead of waiting for someone to open the inbox in the morning. The starter tier covers up to 500 conversations a month from 790 zł, the Pro tier goes up to 2,500 conversations for 1,490 zł.
The Booking Assistant works the same way for service businesses - scheduling appointments over phone, SMS and social media, sending reminders, and automatically filling gaps left by cancellations. Starts at 690 zł/month for 200 bookings.
Document processing and quoting
Invoices, contracts, offers - an agent can read, classify and route them to the right systems with no human step in between. The Contract Analyst flags risky clauses and drafts contracts from your own templates (from 890 zł/month, 100 contracts in the starter tier), while the Quoting Specialist calculates offers from your price list and margins, generates a ready PDF in your branding, and chases the follow-up itself - from 790 zł/month for 50 quotes.
Trading and manufacturing companies most often ask us about the Warehouse Manager - an agent that monitors stock levels in real time, forecasts demand from sales history, and generates supplier orders before you run out. The starter tier covers 500 SKUs for 990 zł/month.
Sales, marketing and risk
The Social Media Manager plans a content calendar, writes posts in the brand’s tone, and publishes automatically - starting at 690 zł/month for 30 posts. The B2B Lead Specialist finds companies matching your ideal customer profile, qualifies them, and drafts a personalized opening message (from 990 zł/month, 100 leads). For industries where transaction safety matters, there’s the Risk Analyst - it checks company registries, tax and debtor databases, maps ownership links, and returns a ready risk report with a recommendation, from 890 zł/month.
Reporting
Instead of spending hours pulling data from several systems, you hand it to an agent that generates the report on demand - in the format and at the moment it’s actually needed, not once a month at close.
How much does it cost, and how long does it take?
Our agent packages start at roughly 690 zł a month for the Starter tier and go up to 1,490-1,990 zł for Pro, depending on the agent and its limits (posts, leads, conversations or SKUs handled per month). That’s a subscription cost, not a one-off implementation project priced in the tens of thousands.
A first deployment typically takes 2-4 weeks - from mapping the process and input data, through configuring the agent against a client’s actual document templates and pricing, to testing on real cases. It’s iterative work: the agent starts on a narrow scope, and we widen its limits and permissions only once the process runs reliably.
This kind of SME digitalization is also part of a broader trend - the European Commission has treated it as a policy priority for years under its digital strategy, which in turn feeds into support programs available for technology adoption.
A good example of how fast the impact shows up is our work with Fundacja Neuroaktywni - a grant-monitoring agent watches funding sources 24/7 and drafts applications, cutting the time needed to secure funding from weeks to hours. The full writeup is in the Fundacja Neuroaktywni case study.
Where should you start with automation?
Not every process is a good first candidate for automation. We typically start with what’s repetitive, has clear inputs, and eats the most hours of your team’s time - not necessarily whatever sounds the most impressive.
Not sure where to start? Contact us - we’ll help identify the process where an AI agent will bring you the biggest, fastest-visible benefit, and match you with the right package for your scale.